Village of Morton Grove, IL - First in Service... First in Safety

Village of Morton Grove
GOVERNMENT
Water Billing
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Billing Cycle:

Residential customers are billed bi-monthly.  Large consumer/commercial customers are billed monthly.  All bills are due upon receipt and payment must be received before 5:00 p.m. twenty-one days after the billing date.  A ten percent penalty is added to current charges on the twenty-second day after the billing date.  Failure to receive a bill does not excuse the penalty charge.

Timeline for the Utility Billing Process:

Day One - Bill is Mailed
Day Twenty-One - Current Amount Due
Day Twenty-Two - Penalty Added
Day Thirty - Reminder Notice Mailed
Day Thirty-Five -  Shut-off Notice Delivered
Day Thirty-Seven - Termination of Service

Water and Sewer Rates and Minimum Charge:

Water and sewer rates are based on usage of 1,000 gallons.  Water is billed at $9.16 per 1,000 gallons used while sewer charges are $1.09 per 1,000 gallons billed.  The minimum bi-monthly bill is based on 3,000 gallons and is billed at $30.75.

To Pay By Mail:

Please use the enclosed envelope included with your bill or direct your remittance to our Water Billing Lockbox address:
Village of Morton Grove
6101 Capulina Avenue
Morton Grove, IL  60053

Please allow 7 working days for mail delivery.  The lockbox is for payment of Utility Bills only.  Do not mail any other non-water remittance or correspondence to this address.

To Pay In Person:

Please come to the Village Hall located at:
6101 Capulina Avenue
Morton Grove, Illinois 60053

Payments are accepted at the reception counter or you may also use the 24-hour Depository Box located at the North and South entrance to Village Hall.

Shut-off Procedure:

If payment is not received by 5:00 p.m. thirty-four days after the billing date, a shut off notice will be sent notifying you that the water service will be terminated within forty-eight hours. Failure to submit payment within the prescribed timeline will result in termination of water service. In this event, a turn-on fee of $50 - $75 will be applied to have service restored.

Returned Checks:

A $25.00 service charge is applied per check that is returned and not honored by our bank.  Each account is then subject to immediate shut-off procedure.

Water Service and Billing Inquiries:

For questions about your usage or bill amount or to request a final water reading, call the Billing Department at 847-470-5222.  For questions about water quality or service problems contact the Public Works Department at 847-470-5235.

 


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