The Village has changed Utility Billing software and has a new online website to view your account.
Residential customers may pay water bills online with a Visa, MasterCard or Discover credit card, or with debit card linked to a checking or savings account. Customers may choose to make a one-time payment or sign up to have payments made automatically from a designated account each billing period.
Customers who choose to register an account, even if they do not opt for automatic payments, will be able to sign up for paperless billing, store payment account information, pay by text and send an online request directly to the Village.
If you would like to access advanced account information or look up your account number, click here.
Residential customers are billed bi-monthly. Large consumer/commercial customers are billed monthly. All bills are due upon receipt and payment must be received before 5:00 p.m. twenty-one days after the billing date. A ten percent penalty is added to current charges on the twenty-second day after the billing date. Failure to receive a bill does not excuse the penalty charge.
Timeline for the Utility Billing Process:
Day One - Bill is Mailed
Day Twenty-One - Current Amount Due
Day Twenty-Two - Penalty Added
Day Thirty - Reminder Notice Mailed
Day Thirty-Five - Shut-off Notice Delivered
Day Thirty-Seven - Termination of Service
Water and Sewer Rates and Minimum Charge:
Water and sewer rates are based on usage of 1,000 gallons. Water is billed at $10.81 per 1,000 gallons used while sewer charges are $1.15 per 1,000 gallons billed. The minimum bi-monthly bill is based on 3,000 gallons and is billed at $35.88.
To Pay By Mail:
Please use the enclosed envelope included with your bill or direct your remittance to our Water Billing Lockbox address:
Village of Morton Grove
6101 Capulina Avenue
Morton Grove, IL 60053
Please allow 7 working days for mail delivery. The lockbox is for payment of Utility Bills only. Do not mail any other non-water remittance or correspondence to this address.
To Pay In Person:
Please come to the Village Hall located at:
6101 Capulina Avenue
Morton Grove, Illinois 60053
Payments are accepted at the reception counter or you may also use the 24-hour Depository Box located at the North and South entrance to Village Hall.
If payment is not received by 5:00 p.m. thirty-four days after the billing date, a shut off notice will be sent notifying you that the water service will be terminated within forty-eight hours. Failure to submit payment within the prescribed timeline will result in termination of water service. In this event, a turn-on fee of $50 - $75 will be applied to have service restored.
A $25.00 service charge is applied per check that is returned and not honored by our bank. Each account is then subject to immediate shut-off procedure.
Water Service and Billing Inquiries:
For questions about your usage or bill amount or to request a final water reading, call the Billing Department at 847-470-5222. For questions about water quality or service problems contact the Public Works Department at 847-470-5235.