Residential customers are billed bi-monthly. Large consumer/commercial customers are billed monthly. All bills are due upon receipt and payment must be received before 5:00 p.m. twenty-one days after the billing date. A ten percent penalty is added to current charges on the twenty-second day after the billing date. Failure to receive a bill does not excuse the penalty charge.
Timeline for the Utility Billing Process:
Day One - Bill is Mailed
Day Twenty-One - Current Amount Due
Day Twenty-Two - Penalty Added
Day Thirty - Reminder Notice Mailed
Day Thirty-Five - Shut-off Notice Delivered
Day Thirty-Seven - Termination of Service
Water and Sewer Rates and Minimum Charge:
Water and sewer rates are based on usage of 1,000 gallons. Water is billed at $10.81 per 1,000 gallons used while sewer charges are $1.15 per 1,000 gallons billed. The minimum bi-monthly bill is based on 3,000 gallons and is billed at $35.88.
To Pay By Mail:
Please use the enclosed envelope included with your bill or direct your remittance to our Water Billing Lockbox address:
Village of Morton Grove
6101 Capulina Avenue
Morton Grove, IL 60053
Please allow 7 working days for mail delivery. The lockbox is for payment of Utility Bills only. Do not mail any other non-water remittance or correspondence to this address.
To Pay In Person:
Please come to the Village Hall located at:
6101 Capulina Avenue
Morton Grove, Illinois 60053
Payments are accepted at the reception counter or you may also use the 24-hour Depository Box located at the North and South entrance to Village Hall.
If payment is not received by 5:00 p.m. thirty-four days after the billing date, a shut off notice will be sent notifying you that the water service will be terminated within forty-eight hours. Failure to submit payment within the prescribed timeline will result in termination of water service. In this event, a turn-on fee of $50 - $75 will be applied to have service restored.
A $25.00 service charge is applied per check that is returned and not honored by our bank. Each account is then subject to immediate shut-off procedure.
Water Service and Billing Inquiries:
For questions about your usage or bill amount or to request a final water reading, call the Billing Department at 847-470-5222. For questions about water quality or service problems contact the Public Works Department at 847-470-5235.