2-1-1 Helpline Now Available for All Cook County Residents

When residents in the Chicago metropolitan area need support, too often, they either don’t know where to turn or face hurdles in navigating the complex web of resources available in Cook County.

211 Metro Chicago is a free resource connecting all Cook County residents with essential health and social services to help them meet their basic needs. Offered through United Way of Metro Chicago and other community partners, trained, local specialists are available 24/7 to connect individuals with the support they need, such as food, housing, utility assistance, access to health care, and other vital resources.

Residents can connect with a trained, empathetic specialist via phone, web, and text message. Through this interactive process, residents can be connected to a multitude of available services, programs and benefits. Resource areas include assistance with:

  • Food
  • Housing
  • Utility management
  • Disability Services
  • Immigration needs
  • Legal Assistance
  • Substance Abuse
  • Veterans Services
  • ….and more

2-1-1 IS NOT as substitute for access to police, fire or EMS services. It also does not a replacement for the 9-8-8 Suicide/Crisis Lifeline.


Residents can

  • Dial 2-1-1 or (773) 362-4401 to get connected to a trained Resource Navigator
  • Text their zip code to 898-211
  • Visit and click the “Chat” feature


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